1. What products do you sell?

We offer a curated selection of the latest tech gadgets and accessories, including smart devices, pet tech, home innovation tools, and everyday tech essentials — all designed to make your life smarter and simpler.

2. Where do you ship from?

We work with global fulfillment partners, and your order may ship from the nearest warehouse (US, EU, or Asia) depending on stock availability and your delivery location.

3. How long does shipping take?

Standard shipping usually takes 7–15 business days, depending on your location. You’ll receive a tracking number once your order has been processed and shipped.

4. How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking link. You can also visit our Track Order page to check the status anytime.

5. What is your return policy?

We offer a 7-day easy return policy. If your item is damaged, defective, or not as described, please contact us within 7 days of receiving it for a replacement or refund. For full details, visit our Return & Refund Policy.

6. Do you offer warranties?

Yes! Most of our gadgets come with a 30-day quality guarantee. If there’s an issue within that time, we’ll help resolve it quickly. Some products may also include manufacturer warranties.

7. What if I receive a damaged or wrong item?

We're really sorry! Please email us at support@nexusgadget.com within 48 hours of delivery with your order number and a photo of the issue — we’ll fix it ASAP.

8. Do you ship internationally?

Yes, we ship to most countries worldwide. Shipping times may vary depending on your region. International customers are responsible for any customs or import duties if applicable.

9. How can I contact customer support?

Our friendly team is available at support@nexusgadget.com. We typically respond within 24 hours (Mon–Fri).

10. Are my payments secure?

Absolutely. Our website uses SSL encryption and secure payment gateways like PayPal, Stripe, and major credit/debit cards to ensure your personal and payment information is 100% safe.